Billing & Cancellation
This page explains how billing works for your Shieldman membership and how to cancel. It is about your subscription to our Service only. It is not, and should not be read as, any promise about recovering money from a third-party seller, marketplace, bank, or card network. Shieldman is a consumer-advocacy and buyer-protection membership, not insurance, and we do not guarantee any refund, compensation, or outcome on your disputes. See our Service Disclaimer.
1. Recurring Subscription
Shieldman is a recurring subscription. Available plans are Individual ($119/year) and Family Protect ($179/year for your immediate family), or as otherwise stated at checkout. Both new plans are billed annually. Existing monthly subscriptions retain their accepted price and monthly billing period unless you separately agree to a change.
2. Auto-Renewal
Your subscription automatically renews at the end of each billing period – new annual plans renew each year – and your payment method is charged the price and billing frequency you accepted at checkout, subject to any separately notified and applicable change until you cancel. By subscribing, you authorize these recurring charges. We will send billing communications (such as receipts) and, where required by law, advance notice of renewal or price changes.
3. How to Cancel
You can cancel at any time:
- From Account & settings, choose “Manage billing”, then cancel your subscription in the secure billing portal; or
- By emailing hello@shieldman.co from your account email address.
To stop the next charge, cancel before your renewal date. There is no cancellation fee. Canceling does not automatically refund the annual period already paid for; the refund policy below applies.
4. Effect of Cancellation
When you cancel, your membership remains active until the end of your current paid billing period, and you keep access to your plan benefits until then. After that date, your subscription ends, recurring billing stops, and access to member benefits – including active case handling – is discontinued. Please plan any time-sensitive cases accordingly.
5. Refund Policy
Because you have full use of the Service throughout each billing period, we do not provide refunds or credits for partial billing periods, unused benefits, or the remaining time on a paid term after you cancel. Your access simply continues until the end of the period you already paid for.
Exceptions we will honor: (a) refunds required by applicable consumer-protection law in your jurisdiction (including any statutory cooling-off or withdrawal rights); and (b) duplicate or clearly erroneous charges. To request a refund under these exceptions, contact hello@shieldman.co.
6. Failed Payments
If a renewal payment fails, we may retry the charge and may suspend or downgrade your membership until payment is resolved. You are responsible for keeping your payment method current.
7. Price Changes
We may change subscription prices. Any change applies to renewals after we provide notice as required by law; it will not change the price of a billing period you have already paid for.
8. This Page Is Not an Outcome Promise
To be completely clear: this Billing & Cancellation page concerns only the fees you pay us for membership. It does not promise, and Shieldman does not guarantee, that you will get a refund, replacement, or compensation from any seller or other third party. What we promise is dedicated, best-effort advocacy on your behalf.
9. Contact
Billing questions? Contact hello@shieldman.co or visit our Contact page.
Last updated: September 11, 2026.