The return arrived. The refund didn’t.
“It’s being processed” gets old. Put the dates in one place so your next message asks a precise question.
Separate the three dates
Record when the return was authorized, when it reached its destination, and when the seller said the refund would be issued. Check the original return policy for the process you agreed to.
Ask for a traceable update
Request the refund amount, issue date, destination payment method, and any available reference. Check the account you originally paid from. Avoid assuming a seller’s approval means the money has already been sent.
Keep the timeline moving
If the promised date passes, send the chronology and request a specific update. Review the marketplace’s process and ask your payment provider about its options and deadlines while you keep the seller conversation documented.
Your checklist.
0 of 4 readyA message to start with.
Fill in the brackets with your own details.
Hello, my return for order [number] was approved on [date] and delivered on [date]. You confirmed [refund promise]. I have not received the refund of [amount]. Please confirm its issue date, payment method, and reference, or explain what remains outstanding.
For the official guidance, read FTC: returns, refunds, and resolutions .
Processes and deadlines depend on your location and the organizations involved. These guides are general information; check the rules that apply to your situation. Shieldman membership provides consumer advocacy; it does not guarantee a refund.
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