You’ve sent the messages. Still nothing.
Another “just checking in” rarely adds much. Your next message should make the order, problem, and requested resolution easy to understand.
Check the contact route
Use the contact details on your order or the seller’s official site. If you bought through a marketplace, keep the conversation inside its messaging system where possible. Save any bounced messages or failed contact attempts.
Send one complete follow-up
Include your order number, the issue, when you first reported it, and what you want the seller to do. Attach the most relevant evidence. Keep a dated copy instead of relying on a disappearing chat window.
Look beyond the inbox
Check marketplace support and your payment provider’s dispute process. Ask about deadlines directly. You can also review the complaint routes available through your local consumer-protection organization.
Your checklist.
0 of 4 readyA message to start with.
Fill in the brackets with your own details.
Hello, I contacted you on [dates] about order [number] and have not received a resolution. The issue is [one-sentence description]. I’m requesting [specific resolution]. Please respond by [reasonable date] with the next step. I’ve included the relevant records below.
For the official guidance, read FTC: returns, refunds, and resolutions .
Processes and deadlines depend on your location and the organizations involved. These guides are general information; check the rules that apply to your situation. Shieldman membership provides consumer advocacy; it does not guarantee a refund.
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