It looks right. Something feels wrong.
Focus on details you can show. A side-by-side record is more useful than an argument about whether a seller can be trusted.
Save the original listing
Capture the advertised brand, model, photos, condition, seller identity, and any authenticity claims. Save the page address and date so the record still makes sense if the listing changes.
Photograph specific differences
Keep the item, packaging, labels, and receipt. Photograph the features that do not match the listing. If you seek an authenticity assessment, record who provided it and what they actually concluded.
Ask for the correct resolution
Explain the mismatch in writing and ask the seller or marketplace for its return and dispute instructions. Keep the response. Check any payment-provider options and deadlines before waiting indefinitely.
Your checklist.
0 of 4 readyA message to start with.
Fill in the brackets with your own details.
Hello, order [number] was advertised as [description]. The item I received differs in these ways: [specific differences]. I’ve attached the listing and photos. Please explain the return and refund process for an item that does not match its description.
For the official guidance, read FTC: buying from an online marketplace .
Processes and deadlines depend on your location and the organizations involved. These guides are general information; check the rules that apply to your situation. Shieldman membership provides consumer advocacy; it does not guarantee a refund.
You can bring us
the messy part.
Your advocate helps organize the facts and work through the next steps.
Meet your backup